Shipping

Please review our shipping policy before placing your order.

📬 Shipping Days

  • We ship orders Monday through Friday.
  • We do not ship on weekends or USPS postal holidays.
  • Orders placed on weekends or holidays will be processed on the next available business day.
  • Orders are shipped through USPS.

⏳ Processing Time

Please allow 2–5 business days for order processing before your order ships. Processing time is separate from shipping transit time.

During holidays, promotions, or periods of high order volume, processing may take longer.

🚚 Shipping & Delivery

  • Delivery times are estimates and are not guaranteed.
  • Once your order has shipped, delivery is handled by USPS.
  • Delays caused by USPS, weather, holidays, or other circumstances outside our control may occur.
  • We are not responsible for delays after your package has been handed over to USPS.

☀️ Heat Advisory

Our Chamoy candy products may melt or soften when exposed to high temperatures. Please be cautious during hot weather and bring your package inside as soon as it is delivered. Avoid leaving your order in direct sunlight, outside, or in a hot vehicle.

The Chamoy Explosion is not responsible for melting or heat-related damage that occurs after delivery or while a package is left in hot conditions.

🔎 Tracking Information

Once your order ships, tracking information will be sent to the email address provided at checkout, when available. Please allow time for tracking to update after USPS receives your package.

🏠 Shipping Address

Please double-check your shipping address before completing your purchase. Customers are responsible for providing a complete and accurate shipping address.

We cannot guarantee address changes or order cancellations once an order has been processed or shipped.

📦 Lost, Stolen, or Delayed Packages

If your tracking shows that your package is delayed, please check directly with USPS for the latest updates.

If your package is marked as delivered but you cannot locate it, please check around your delivery area and contact USPS. You may also contact us for assistance.

🍬 Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at our customer service contact listed on our website.

Include your order number and clear photos of the package and items so we can review the issue.

🚫 All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns or exchanges.

Please review your order carefully before completing your purchase. Any exceptions required by applicable law will still be honored.

❤️ Thank You for Supporting Our Small Business!